End-User License Agreement (EULA)

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ClickNotes End-User License Agreement (EULA)

Last Updated: February 2026

IMPORTANT – PLEASE READ CAREFULLY

This End-User License Agreement (“EULA”, “Agreement”) is a legal agreement between you (the “Licensee”, “you”, “your”) and The Nerve Solution Pty Ltd (ABN 63 118 369 841) (“Licensor”, “we”, “us”, “our”) governing your use of the ClickNotes software application (“Software”, “Application”, “ClickNotes”).

By downloading, installing, accessing, or using ClickNotes, you agree to be bound by the terms of this EULA.

If you do not agree to these terms, do not install, access, or use the Software.

1. Introduction and Relationship with Other Agreements

1.1 Scope of This Agreement

This EULA specifically governs your license to use the ClickNotes software. It works together with our other legal documents:

Terms of Use – General terms for using ClickNotes and our website
Privacy Policy – How we handle your personal information
Refund & Cancellation Policy – Subscription management and refunds

In case of conflict: If there’s a conflict between this EULA and other documents, this EULA takes precedence regarding software licensing rights.

1.2 Lemon Squeezy Payment Processing Relationship

ClickNotes subscriptions are processed through Lemon Squeezy (Lemon Squeezy, Inc.), our Merchant of Record.

Your subscription is also subject to:

Lemon Squeezy’s Terms of Service
Lemon Squeezy’s Privacy Policy

Important Payment Processing Terms:

This license agreement is between you and The Nerve Solution Pty Ltd, not Lemon Squeezy.
Lemon Squeezy handles all payment processing, billing, and refunds as Merchant of Record.
Lemon Squeezy is not responsible for the Software itself, only payment processing.
For payment or billing issues, contact support@clicknotes.app or Lemon Squeezy Support.
For software issues, contact us at support@clicknotes.app.

1.3 Acceptance of Terms

You accept this EULA by:

Clicking “Agree” or similar acknowledgment during installation
Downloading or installing ClickNotes
Accessing or using any part of ClickNotes
Subscribing to ClickNotes through our website

If you’re accepting on behalf of an organization: You represent that you have authority to bind that organization to this EULA.

2. Grant of License

2.1 License Grant

Subject to your compliance with this EULA and maintenance of an active subscription, we grant you a:

Limited – Only the rights explicitly stated here
Non-exclusive – We can license to others
Non-transferable – You cannot transfer your rights
Revocable – We can terminate for breach or non-payment
Subscription-based – Continues only while subscription is active

license to install and use ClickNotes on devices where you have entered your valid license key for your professional, clinical, or personal use.

2.2 Subscription Requirement

This license is contingent on maintaining an active paid subscription at $14.99 USD per month (or equivalent in your local currency).

If your subscription ends or is cancelled:

Your license to use ClickNotes terminates
The Software will prompt for license reactivation
You must cease active use of the Software
Your locally stored data remains on your device but cannot be actively used

2.3 Number of Installations

You may install ClickNotes on:

Multiple computers (macOS and Windows) where you enter your license key
Personal and work devices under your control
Practice or business-owned devices where you are the primary user

You may NOT:

Share your license key with others
Install on devices owned by other individuals
Use a single subscription for multiple staff members

For practices/clinics: Each clinician or staff member requires their own license key and subscription.

2.4 Personal and Commercial Use

You may use ClickNotes for:

Personal use – Individual productivity and documentation
Professional use – Clinical documentation, patient notes, medical records
Commercial use – Business documentation in healthcare or other settings
Educational use – Training, teaching, or academic purposes

2.5 Geographic and Export Restrictions

This license is subject to:

U.S. Export Administration Regulations (EAR)
Australian export control laws
Trade sanctions and embargoes

You agree not to:

Export or re-export ClickNotes to any country subject to U.S. or Australian trade embargo
Use ClickNotes in violation of any export laws or regulations
Allow access to ClickNotes by individuals on government restricted parties lists

Specifically prohibited countries (subject to change): You may not use ClickNotes in countries subject to comprehensive U.S. sanctions, including Cuba, Iran, North Korea, Syria, or Crimea region.

3. Healthcare-Specific Terms and Disclaimers

3.1 Professional Responsibility

ClickNotes is a productivity and documentation tool only. It does NOT:

Provide medical, clinical, or professional advice
Replace your professional judgment or clinical decision-making
Offer diagnoses, treatment recommendations, or medical guidance
Act as a clinical decision support system
Guarantee accuracy, appropriateness, or safety of any clinical content

YOU ARE SOLELY RESPONSIBLE FOR:

All clinical decisions and patient care
The accuracy and appropriateness of text you insert into medical records
Compliance with professional standards, guidelines, and regulations
Verifying all information before use in patient care
Ensuring templates are appropriate for each specific patient and situation

3.2 Not a Medical Device

ClickNotes is not a medical device and has not been:

Approved or cleared by the FDA, TGA, or other regulatory authorities
Evaluated for diagnostic or therapeutic purposes
Designed to diagnose, treat, cure, or prevent any disease
Validated for use in life-sustaining or life-supporting applications

Do not use ClickNotes for any application where failure could lead to death, serious bodily injury, or catastrophic loss.

3.3 HIPAA and Privacy Compliance

Important for U.S. Healthcare Providers:

The Nerve Solution Pty Ltd is NOT:

A HIPAA-covered entity
A Business Associate under HIPAA
Subject to HIPAA regulations

Why: ClickNotes stores all data locally on your device. We do not receive, store, transmit, or process Protected Health Information (PHI) on our servers.

Your Obligations:

If you are a HIPAA-covered entity, you remain solely responsible for:

HIPAA Privacy Rule compliance
HIPAA Security Rule safeguards
Breach notification requirements
Business Associate Agreements with other entities (not us)
Risk assessments for using ClickNotes

We will NOT:

Sign Business Associate Agreements (BAAs)
Accept liability for your HIPAA compliance
Provide HIPAA-compliant cloud storage or transmission

Recommendations for HIPAA Compliance:

Enable full disk encryption on all devices
Use strong passwords and two-factor authentication
Implement physical security for devices
Train staff on proper use with PHI
Maintain audit logs as required by your policies
Consult your Privacy Officer before use

3.4 Australian Privacy Principles (APP)

If you practice in Australia and handle health information:

You are responsible for compliance with:

Australian Privacy Principles (APPs) under Privacy Act 1988
My Health Records Act 2012 (if applicable)
State/territory health records legislation
Professional registration board requirements

ClickNotes does not act as your data processor. You are the data controller for any patient information you handle.

3.5 Other Jurisdictions

If you practice in other jurisdictions, you must comply with applicable laws, including:

GDPR (European Union)
PIPEDA and provincial health acts (Canada)
POPIA (South Africa)
PDPA (Singapore)
Other national or regional privacy and health information laws

Consult local counsel to ensure your use of ClickNotes complies with applicable regulations.

3.6 Clinical Documentation Standards

You remain responsible for ensuring your documentation meets:

Professional association standards (e.g., AMA, RACGP, ADA)
Licensing board requirements
Accreditation body standards
Insurance and billing requirements
Legal record-keeping obligations

ClickNotes templates and content do not guarantee compliance with any specific standard.

3.7 Panel Library Disclaimer

Pre-made panels in the Panel Library are provided for educational and reference purposes only.

Before using any Panel Library template:

Review all content for accuracy and appropriateness
Customize to your practice, jurisdiction, and patient population
Verify compliance with your professional standards
Test in non-clinical settings first
Do not use verbatim without clinical judgment

We are not liable for outcomes resulting from use of Panel Library content.

4. License Restrictions and Prohibited Uses

4.1 What You May NOT Do

You must not:

Modification and Reverse Engineering:

Reverse engineer, decompile, or disassemble the Software
Attempt to derive source code from the Software
Modify, adapt, translate, or create derivative works
Remove, alter, or obscure any copyright, trademark, or proprietary notices
Bypass or circumvent any license enforcement mechanisms

Exception: Reverse engineering may be permitted where expressly allowed by applicable law (e.g., EU Software Directive, Australian Copyright Act) despite this restriction.

Distribution and Sharing:

Redistribute, sell, rent, lease, or sublicense the Software
Share your license key with others
Make the Software available over a network for multi-user access
Include the Software in any service bureau or SaaS offering
Use a single subscription for multiple individuals

Misuse:

Use ClickNotes for any unlawful purpose
Create or distribute malicious content, viruses, or exploits
Use in violation of export control laws
Interfere with security features or license validation
Generate excessive API calls or abuse system resources (if applicable)

Prohibited Content:

Create panels containing illegal content
Store trade secrets or confidential information you’re not authorized to access
Include content that violates third-party intellectual property rights
Create templates that provide unauthorized medical advice
Use ClickNotes to facilitate fraud, abuse, or malpractice

4.2 Accessibility Permission Use

ClickNotes requires Accessibility permission on macOS to function.

Permitted Use:

Inserting text into the currently active application
Simulating keyboard input to type predefined text
Detecting active application to enable/disable functionality

Prohibited Use:

We do NOT use Accessibility permission to:
- Read or monitor content in other applications
- Capture keystrokes, passwords, or sensitive input
- Track your activity beyond what’s necessary for text insertion
- Access data in other applications
- Perform actions other than text insertion

You may revoke Accessibility permission at any time in System Settings > Privacy & Security > Accessibility. However, revoking this permission will prevent ClickNotes from inserting text.

4.3 Third-Party Application Interaction

ClickNotes interacts with other applications by inserting text. You must:

Ensure you have rights to use third-party applications
Comply with third-party applications’ terms of service
Not use ClickNotes to violate restrictions in other software
Not use ClickNotes to automate actions prohibited by other applications

We are not responsible for:

Compatibility with specific third-party applications
Changes to third-party applications that affect ClickNotes functionality
Data loss or corruption in third-party applications

5. Intellectual Property Rights

5.1 Licensor’s Ownership

The Nerve Solution Pty Ltd retains all right, title, and interest in and to:

The ClickNotes software and source code
All algorithms, methods, and processes
User interface designs and visual elements
Documentation and help content
ClickNotes name, logo, and trademarks
All intellectual property rights related to the above

This license does NOT transfer ownership of the Software to you. You receive only the limited rights explicitly granted in Section 2.

5.2 Your Content Ownership

You retain complete ownership of:

Panel definitions, layouts, and configurations you create
Button labels and text content you write
Templates and macros you develop
Any other original content you create using ClickNotes

ClickNotes files (.clicknotes format) contain your content and metadata. You own the content; we own the file format and software that reads it.

5.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about ClickNotes:

You grant us a perpetual, worldwide, royalty-free license to use, implement, and incorporate your feedback
We have no obligation to implement your suggestions
We may use your ideas without compensation or attribution
You waive any claims to intellectual property rights in implemented suggestions

This does NOT apply to your proprietary panel content, only to suggestions about the Software itself.

5.4 Panel Library Contributions

If you submit panels to our Panel Library:

You grant us a non-exclusive, worldwide, royalty-free license to distribute your contributed panels
You represent that you own all rights to the contributed content
You agree your contribution does not violate any third-party rights
You agree to the Panel Library terms (see Section 11)
We may edit, modify, or reject submissions
You may not submit patient-specific or proprietary clinical data

5.5 Trademarks

ClickNotes, the ClickNotes logo, and related marks are trademarks of The Nerve Solution Pty Ltd.

You may not:

Use our trademarks without written permission
Imply endorsement or affiliation without authorization
Use confusingly similar marks
Register domain names containing our trademarks

Permitted use: You may reference ClickNotes by name in truthful statements about your use of the Software.

6. Data Storage, Privacy, and Security

6.1 Local Storage Model

ClickNotes uses a local-first architecture. This means:

All panels, templates, and configurations are stored on your Mac
(Mac) Data is saved to: ~/Library/Application Support/ClickNotes/
(Win) Data is saved to: Library/Application Support/ClickNotes/
We do NOT have access to your panel content
We do NOT transmit your templates or clinical data to our servers
No cloud synchronization is provided

6.2 What We Do Collect

Subject to your consent and our Privacy Policy, we may collect:

Anonymous crash reports containing:

macOS version and hardware specifications
Stack traces and error logs
App version and configuration (NOT your panel content)

Anonymous usage analytics containing:

Feature usage statistics
Performance metrics
General usage patterns (NOT specific content)

Opt-out: You can disable these in ClickNotes > Settings > Privacy

6.3 Your Data Responsibilities

Because data is stored locally, you are responsible for:

Backups:

Creating and maintaining your own backups
Using Time Machine, iCloud Drive, or other backup solutions
Verifying backup integrity regularly
Securing backup files containing sensitive data

Security:

Enabling FileVault disk encryption
Implementing physical security for devices
Restricting access to devices in shared environments
Following your organization’s data security policies

Compliance:

Ensuring local storage meets your regulatory requirements
Implementing appropriate technical safeguards for PHI (if applicable)
Maintaining audit logs as required by your policies
Conducting risk assessments as required

We are NOT responsible for:

Lost data due to device failure, theft, or damage
Unauthorized access to your device
Data breaches resulting from inadequate device security
Failure to maintain backups

6.4 No Cloud Sync

ClickNotes does NOT currently offer cloud synchronization.

If you use ClickNotes on multiple devices:

You must manually transfer panel files between devices
Use File > Export Panel / Import Panel
Or copy files from Application Support directory
Consider using iCloud Drive or Dropbox for manual sync

Future cloud features: If we add cloud sync in the future, we will notify you and obtain consent before enabling.

6.5 Privacy Policy

For complete details on data collection and handling, see our Privacy Policy at:
https://clicknotes.app/privacy-policy/

The Privacy Policy is incorporated into this EULA by reference.

7. Updates, Upgrades, and Modifications

7.1 Software Updates

As part of your active subscription, we may provide:

Bug fixes – Corrections for defects or errors
Security patches – Updates to address vulnerabilities
Feature enhancements – New or improved functionality
Performance improvements – Optimization updates
Compatibility updates – Support for new macOS versions

7.2 Automatic Updates

Updates may be delivered:

Automatically through the Mac App Store (based on your system settings)
Manually via App Store > Updates tab
In-app notifications prompting you to update

You should install updates promptly to ensure:

Security vulnerabilities are patched
Compatibility with current macOS versions
Access to latest features and improvements

7.3 Update Requirements

Some updates may:

Require newer macOS versions
Change functionality or user interface
Remove deprecated features
Require acceptance of revised terms
Temporarily interrupt service during installation

We may discontinue support for older versions at our discretion with reasonable notice.

7.4 Beta Features

We may offer experimental or beta features marked as such in the app.

Beta features are provided “as is” with:

No guarantee of stability or continued availability
Possible bugs or unexpected behavior
Limited or no support
Subject to change or removal without notice

Your use of beta features is at your own risk. Do not rely on beta features for critical workflows.

7.5 No Obligation to Update

Unless specified otherwise:

We have no obligation to provide any specific updates
We may discontinue development at our discretion
No guarantee of feature requests being implemented
Support for older versions may be limited

However: As a subscription service, we commit to reasonable ongoing maintenance during your active subscription period.

8. System Requirements and Compatibility

8.1 Minimum Requirements

To use ClickNotes, you must have:

Operating System: macOS 12.0 (Monterey) or later
Processor: Apple Silicon (M1/M2/M3/M4) or Intel Core i5 or better
Memory: 8GB RAM minimum
Storage: 100MB available disk space
Display: 1280×800 or higher resolution
Permissions: Accessibility permission required
Internet: Required for subscription validation and updates

8.2 Recommended Specifications

For optimal performance:

Operating System: macOS 14.0 (Sonoma) or later
Memory: 16GB RAM or more
Display: 1920×1080 or higher resolution
Storage: SSD recommended for best performance

8.3 Compatibility Notes

ClickNotes works with most macOS applications but:

Some sandboxed or security-focused apps may restrict text insertion
Virtual machines and remote desktop environments may have limitations
Screen sharing sessions may experience reduced functionality
Certain apps may require specific formatting or compatibility adjustments

We do NOT guarantee compatibility with every third-party application.

8.4 Your Responsibility

You are responsible for:

Ensuring your system meets minimum requirements before subscribing
Maintaining compatible hardware and software
Testing compatibility with your specific workflow
Verifying ClickNotes works with your essential applications

No refunds are provided for compatibility issues with systems that meet minimum requirements but don’t meet your specific needs (subject to consumer protection laws).

9. Subscription Terms

9.1 Subscription Model

ClickNotes operates on a subscription basis:

Price: $14.99AUD per month (or equivalent in local currency)
Billing: Monthly, automatically recurring
Payment: Through Lemon Squeezy (Merchant of Record)
Currency: Converted to your local currency by Lemon Squeezy

9.2 Subscription Requirements

To use ClickNotes, you must:

Maintain an active paid subscription
Have a valid payment method at checkout
Accept Lemon Squeezy’s billing terms and conditions
Enter your license key in the application

9.3 When Subscription Ends

If your subscription lapses, expires, or is cancelled:

What Happens:

Your license to use ClickNotes terminates
Application will prompt for license reactivation
You will see a subscription renewal prompt
Resubscribe through clicknotes.app/pricing

Your Data:

Your local panel files remain on your device indefinitely
We do not delete your data
You can access your data by:
- Resubscribing (instant access)
- Exporting panels before your subscription expires
- Manually accessing panel files at: `~/Library/Application Support/ClickNotes/`

To Restore Access:

Resubscribe through the App Store
Full functionality is immediately restored
No data loss or recovery needed

9.4 Free Trials

We may offer free trial periods from time to time.

Trial terms:

Duration clearly stated at sign-up (e.g., “7-day free trial”)
Full access to all features during trial
Must cancel at least 24 hours before trial ends to avoid charge
One trial per email address
Previous subscribers generally not eligible for new trials

See our Refund & Cancellation Policy for complete trial terms.

9.5 No Refunds for Partial Periods

Subscriptions are billed monthly in advance
No prorated refunds for unused time in current billing period
Cancellation takes effect at end of paid period
You retain access until paid period expires

Exception: Refunds may be granted on a case-by-case basis. See Refund & Cancellation Policy.

10. Warranty Disclaimers

10.1 “AS IS” Provision

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLICKNOTES IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND.

We disclaim all warranties, whether express, implied, or statutory, including but not limited to:

Merchantability – Suitability for general commercial use
Fitness for a particular purpose – Suitability for your specific needs
Non-infringement – Freedom from third-party IP claims
Title – Ownership rights
Quiet enjoyment – Uninterrupted use
Quality – Error-free operation
Accuracy – Correctness of results or content

10.2 Specific Disclaimers

We do NOT warrant or guarantee that:

Functionality:

ClickNotes will be error-free, bug-free, or uninterrupted
All defects will be corrected
The Software will meet your specific requirements
The Software will work with all applications or systems
Future updates will maintain backward compatibility

Content:

Panel Library templates are accurate, complete, or appropriate for your use
Templates comply with your specific regulatory requirements
Pre-made panels are error-free or clinically validated

Availability:

ClickNotes will always be available
No downtime or service interruptions will occur
Subscription validation will always be accessible
Updates will be provided on any schedule

Security:

The Software is free from vulnerabilities
Local data storage is inherently secure
No unauthorized access will ever occur

10.3 Australian Consumer Law (ACL) Exclusion

IMPORTANT – AUSTRALIAN CONSUMERS:

Nothing in this Section 10 excludes, restricts, or modifies any consumer rights or remedies under the Australian Consumer Law or other laws that cannot legally be excluded.

Under Australian Consumer Law, you have guaranteed rights including:

Software must be of acceptable quality
Software must be fit for any disclosed purpose
Software must match descriptions we provided

If ClickNotes fails to meet these guarantees, you may be entitled to a remedy including repair, replacement, or refund.

Contact us at support@clicknotes.app to make a claim under Australian Consumer Law.

For more information:

Australian Competition & Consumer Commission: www.accc.gov.au
Phone: 1300 302 502

10.4 Other Jurisdictions

If you are located in a jurisdiction with consumer protection laws that cannot be excluded:

Those laws continue to apply
This disclaimer is limited to the extent permitted by those laws
Your statutory rights are not affected
Contact local consumer protection agencies for guidance

11. Limitation of Liability

11.1 No Indirect or Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE NERVE SOLUTION PTY LTD SHALL NOT BE LIABLE FOR ANY:

Indirect Damages:

Loss of profits, revenue, or anticipated savings
Loss of business opportunity or contracts
Loss of goodwill or reputation
Loss of data (including patient data or clinical records)
Cost of substitute software or services

Consequential Damages:

Business interruption or downtime
Claims by third parties (including patients or clients)
Regulatory fines or penalties
Professional liability claims
Malpractice claims arising from documentation errors

Even if:

We were advised of the possibility of such damages
The damages were foreseeable
Any remedy fails of its essential purpose

11.2 Cap on Total Liability

Our total aggregate liability to you for all claims arising from or related to ClickNotes is limited to:

The amount you paid for ClickNotes in the 12 months immediately preceding the claim.

Example: If you’ve paid $14.99 x 6 months = $89.94, our maximum liability is $89.94.

This cap applies regardless of:

The legal theory of the claim (contract, tort, negligence, etc.)
Number of claims or incidents
Number of users affected

11.3 Essential Basis of Agreement

These liability limitations are fundamental elements of the basis of the bargain between you and us.

The Software would not be provided at the current subscription price without these limitations.

11.4 Exceptions to Limitations

These liability limitations do NOT apply to:

Where prohibited by law:

Liability that cannot be excluded under Australian Consumer Law
Liability for death or personal injury caused by our negligence
Liability for fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under applicable law

In such cases: Our liability is limited to the minimum extent required by law.

11.5 Healthcare-Specific Liability Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE:

We have NO LIABILITY for:

Clinical decisions you make while using ClickNotes
Accuracy, appropriateness, or safety of documentation you create
Patient outcomes related to your use of ClickNotes
Professional negligence or malpractice claims
Regulatory violations arising from your documentation practices
Harm resulting from use of Panel Library templates

You are solely responsible for:

All clinical documentation and decision-making
Professional liability insurance for your practice
Compliance with professional standards and regulations
Verification of all information before use in patient care

11.6 Third-Party Claims

We are not liable for:

Claims by your patients or clients
Claims by your employer or practice
Claims by regulatory bodies or professional associations
Claims by third parties affected by your use of ClickNotes

You agree to indemnify us against such third-party claims arising from your use of ClickNotes (see Section 12).

11.7 Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

Acts of God, natural disasters, pandemics
War, terrorism, civil unrest
Government actions, regulations, or embargoes
Internet or telecommunications failures
Cyberattacks or hacking incidents

12. Indemnification

12.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless The Nerve Solution Pty Ltd, its officers, directors, employees, agents, and affiliates from and against any and all:

Claims, lawsuits, or legal proceedings
Damages, losses, liabilities, or expenses
Costs, including reasonable attorneys’ fees

Arising from or related to:

Your Use of ClickNotes:

Your violation of this EULA
Your violation of applicable laws or regulations
Your violation of third-party rights
Your negligence or willful misconduct

Clinical and Professional Use:

Medical malpractice or professional negligence claims
Claims by patients, clients, or third parties related to your documentation
Regulatory violations arising from your use of ClickNotes
Failure to meet professional standards or record-keeping requirements

Content You Create:

Infringement of third-party intellectual property rights
Defamatory, illegal, or harmful content you create
Violations of privacy or confidentiality obligations
Unauthorized use of proprietary information

Unauthorized Use:

Use of ClickNotes beyond the scope of this license
Sharing access with unauthorized users
Violation of export control laws
Reverse engineering or misuse of the Software

12.2 Process

If we seek indemnification:

We will notify you promptly of the claim
You will assume control of defense and settlement
We may participate in defense at our own expense
You may not settle without our written consent

12.3 Exceptions

You are NOT required to indemnify us for claims arising from:

Our own negligence or willful misconduct
Defects in the Software itself (subject to warranty disclaimers)
Our violation of this EULA or applicable law

13. Panel Library Terms

13.1 License to Use Panel Library Content

Downloaded panels from the Panel Library are licensed to you under the same terms as ClickNotes itself.

You may:

Download and use panels in your ClickNotes installation
Modify and customize panels for your needs
Use panels for your professional or personal documentation

You may NOT:

Redistribute unmodified Panel Library panels publicly
Resell or commercialize Panel Library content
Claim authorship of panels you did not create
Use Panel Library content in competing products

13.2 Contributing to Panel Library

If you submit panels to our Panel Library:

You grant us:

A non-exclusive, worldwide, perpetual, royalty-free license to distribute your panels
Right to edit, modify, or remove your submission
Right to feature or promote your contribution

You represent and warrant:

You own all rights to the submitted content
The content does not violate any third-party rights
The content does not contain patient-specific information
The content complies with professional and legal standards

We may:

Accept, reject, or remove any submission at our discretion
Moderate content for quality and appropriateness
Feature exemplary contributions
Credit you as the author (unless you request otherwise)

13.3 No Warranty for Panel Library Content

Panel Library panels are provided “AS IS” with NO WARRANTY of:

Accuracy, completeness, or clinical appropriateness
Compliance with specific regulations or standards
Fitness for your particular use case
Freedom from errors or omissions

You are solely responsible for:

Reviewing and verifying all Panel Library content before use
Customizing templates to meet your specific requirements
Ensuring compliance with your regulatory obligations
Testing panels before use in clinical settings

13.4 Community Contributions Disclaimer

Some Panel Library content may be contributed by other users.

We do NOT:

Endorse or validate community-contributed panels
Verify the accuracy or appropriateness of community content
Assume liability for user-contributed panels

Community contributors are responsible for their own contributions.

14. Termination

14.1 Termination by You

You may terminate this EULA at any time by:

Cancelling your subscription through the App Store (see Refund & Cancellation Policy)
Uninstalling ClickNotes from all your devices
Ceasing all use of the Software

Upon termination:

Your license to use ClickNotes immediately ends
You must stop using the Software
Your subscription will not renew
You may retain local panel files for backup purposes

14.2 Termination by Us

We may terminate or suspend your license immediately if:

Material Breach:

You violate any material term of this EULA
You use ClickNotes for unlawful purposes
You reverse engineer or attempt to circumvent protections
You share or redistribute the Software
You fail to pay subscription fees

Misuse or Abuse:

You use ClickNotes in ways that harm us or other users
You engage in fraudulent activity
You violate export control laws
You create malicious content or exploits

Legal Requirements:

We are required by law or court order to terminate access
Continued provision would violate laws or regulations

Notice:

We will provide reasonable notice where practical
Immediate termination may occur for serious violations
We are not required to provide reasons in all cases

14.3 Effect of Termination

Upon termination of this EULA:

Your Obligations:

Immediately cease all use of ClickNotes
Uninstall the Software from all devices
Stop representing yourself as a licensed user

What Happens to Your Data:

Your locally stored panel files remain on your device
You may export data for backup before uninstalling
We do not delete your local files (you control this)
No refund for unused subscription time (subject to consumer law)

What Survives Termination:

Sections 5 (Intellectual Property), 10 (Warranty Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 18 (Governing Law), and 19 (General Provisions)
Any amounts owed to us
Any liabilities accrued before termination

14.4 No Refund on Termination

Termination by us for your breach does NOT entitle you to a refund of any subscription fees paid.

Exception: You may be entitled to a refund under Australian Consumer Law if we breach consumer guarantees.

15. Export Controls and Government Regulations

15.1 Export Compliance

ClickNotes and related technology are subject to export control laws including:

U.S. Export Administration Regulations (EAR)
Australian Defense and Strategic Goods List
International Traffic in Arms Regulations (ITAR) – if applicable

You agree NOT to:

Export, re-export, or transfer ClickNotes to prohibited destinations
Provide access to restricted parties or entities
Use ClickNotes in violation of trade sanctions or embargoes

15.2 Encryption Notice

ClickNotes may contain encryption technology subject to export restrictions.

You represent and warrant:

You are not located in an embargoed country
You are not on any government restricted parties list
You will comply with all applicable export laws

Specifically prohibited destinations include:

Cuba, Iran, North Korea, Syria, Crimea region
Any other jurisdiction subject to comprehensive U.S. sanctions
Persons or entities on denied parties lists

15.3 Government Use

If you are a government entity or using ClickNotes for government purposes:

U.S. Government:

ClickNotes is “commercial computer software” under FAR 12.212 and DFARS 227.7202
Government users acquire only those rights specified in this EULA
Use, duplication, or disclosure is subject to restrictions in this EULA

Other Governments:

Special terms may be required for government procurement
Contact us at support@clicknotes.app for government licensing

16. Dispute Resolution and Arbitration

16.1 Informal Resolution First

Before filing any formal dispute, you agree to:

Contact us at support@clicknotes.app
Describe the issue in detail
Allow us 30 days to attempt resolution
Engage in good-faith negotiation

Many disputes can be resolved quickly through direct communication.

16.2 Governing Law

This EULA is governed by the laws of Queensland, Australia, without regard to conflict of law principles.

For Australian consumers: The Australian Consumer Law continues to apply regardless of this choice of law.

16.3 Jurisdiction and Venue

Subject to Section 16.4, any disputes arising from this EULA will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

You consent to personal jurisdiction in Queensland courts.

16.4 Exceptions for Consumer Protection

Nothing in this EULA:

Prevents you from bringing claims in your local jurisdiction if permitted by law
Excludes your rights under the Australian Consumer Law to bring actions in other courts
Prevents mandatory consumer dispute resolution procedures under applicable law

16.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, you agree that:

All disputes will be resolved individually
You waive the right to participate in class actions or representative proceedings
You may not consolidate claims with other users

If this waiver is unenforceable in your jurisdiction, this Section 16.5 is severable from the rest of the EULA.

16.6 Small Claims Court

Notwithstanding other provisions, you may bring claims in small claims court if:

The claim qualifies for small claims jurisdiction
The claim is brought individually (not as a class)

17. Notice Requirements

17.1 Notices to You

We may provide notice to you by:

In-app notifications or announcements
Posting on our website (clicknotes.app)

You agree:

Notices are effective when sent or posted
You are responsible for maintaining current contact information
You will check for notices regularly

17.2 Notices to Us

You must send legal notices to:

Email: support@clicknotes.app
Subject line: “Legal Notice – EULA”

Mailing Address:
The Nerve Solution Pty Ltd
ABN 63 118 369 841
[Include physical address if you have one for legal correspondence]

Notices must include:

Your full name and contact information
Description of the issue or claim
Relevant facts and legal basis

18. Updates to This EULA

18.1 Right to Modify

We may update this EULA from time to time to reflect:

Changes in applicable law or regulations
New features or functionality
Industry best practices
User feedback and clarifications

18.2 How We Notify You

For material changes:

“Last Updated” date at the top will be revised
We may provide in-app notification
We may send email notification
Continued use constitutes acceptance

18.3 Material Changes

For significant changes that materially affect your rights:

We will provide at least 30 days’ notice
We may require explicit acceptance before continued use
You may terminate if you don’t agree (see Section 14.1)

18.4 Review Regularly

You should review this EULA periodically for changes. Your continued use after changes are posted constitutes acceptance.

19. General Provisions

19.1 Entire Agreement

This EULA, together with:

Terms of Use
Privacy Policy
Refund & Cancellation Policy

Constitutes the entire agreement between you and The Nerve Solution Pty Ltd regarding ClickNotes.

This EULA supersedes:

All prior agreements or understandings
Oral or written communications
Marketing materials or presentations

19.2 Severability

If any provision of this EULA is found to be:

Invalid, illegal, or unenforceable

Then:

That provision will be modified to the minimum extent necessary
All other provisions remain in full force and effect
The EULA will be construed as if the invalid provision was never included

19.3 No Waiver

Our failure to enforce any right or provision does NOT constitute a waiver of that right.

Specifically:

Delayed enforcement does not waive rights
Partial enforcement does not waive full enforcement
Waivers must be in writing and signed

19.4 Assignment

You may NOT:

Assign, transfer, or delegate your rights under this EULA
Transfer your license to another person or entity

We may:

Assign this EULA to an affiliate or successor
Transfer rights in connection with a merger, acquisition, or sale
Delegate performance to contractors or service providers

Assignment takes effect upon notice to you (if required).

19.5 Relationship of Parties

This EULA does NOT create:

Partnership, joint venture, or agency relationship
Employment relationship
Franchise or distributor relationship

You are an independent user; we are an independent software provider.

19.6 Third-Party Beneficiaries

Lemon Squeezy, Inc. is not a party to this EULA and has no obligations under it. Payment processing is governed by Lemon Squeezy’s separate terms.

No other third parties have rights to enforce this EULA.

19.7 Headings

Section headings are for convenience only and do not affect interpretation of this EULA.

19.8 Language

This EULA is executed in English. If translated, the English version controls in case of conflict.

19.9 Survival

Provisions that by their nature should survive termination will survive, including:

Intellectual Property Rights (Section 5)
Warranty Disclaimers (Section 10)
Limitation of Liability (Section 11)
Indemnification (Section 12)
Governing Law (Section 16.2)
General Provisions (Section 19)

20. Contact Information

20.1 Technical Support

For help with ClickNotes:

Email: support@clicknotes.app
Response Time: 24-48 hours on business days
Hours: Monday-Friday, 9am-5pm Australian Eastern Time

20.2 Legal Inquiries

For legal questions about this EULA:

Email: support@clicknotes.app
Subject: “Legal Inquiry – EULA”

20.3 Company Information

The Nerve Solution Pty Ltd
ABN 63 118 369 841
Email: support@clicknotes.app
Website: https://clicknotes.app

ACKNOWLEDGMENT

BY DOWNLOADING, INSTALLING, OR USING CLICKNOTES, YOU ACKNOWLEDGE THAT:

You have read and understood this EULA
You agree to be bound by all terms and conditions
You are of legal age to enter into this agreement (18+ or age of majority in your jurisdiction)
If accepting on behalf of an organization, you have authority to bind that organization
You understand this is a subscription-based license, not a perpetual license
You understand ClickNotes stores data locally and you are responsible for backups and security
You understand we are not a HIPAA Business Associate and you remain responsible for regulatory compliance
You understand the warranty disclaimers and liability limitations
You have reviewed the system requirements and verified compatibility
You agree to comply with all export control laws and restrictions

IF YOU DO NOT AGREE, DO NOT USE CLICKNOTES.

This End-User License Agreement is effective as of the date you first download, install, or use ClickNotes.

Last Updated: December 2025

The Nerve Solution Pty Ltd (ABN 63 118 369 841)